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Senior Manager of Client Experience and Delivery

Job Title: Senior Manager of Client Experience and Delivery 

Department: Operations: EOR

Location: Remote - United States

POSITION SUMMARY

We are looking for a Senior Manager of Client Experience and Delivery to join our growing Customer Experience and Delivery team. This position is to be based in our Denver, Colorado office. This full-time position will be responsible for leading and developing a group of Client Account Leads as they interfere directly with new and existing clients in the delivery of our International Professional Employer Organization (PEO) Service. At its core, this position will supervise day-to-day operations and will have influence and responsibility over our global delivery and client experience. This role calls for someone truly “high velocity,” where wearing multiple hats is key to success. The right candidate should enjoy collaborative working relationships with team members, other departments, and peers. Velocity Global is a high-growth company, so you should relish the fast-pace of a start-up environment and embrace the opportunity to navigate client challenges and services strategy. This individual will report to our Global Director of Client Experience & Delivery.

RESPONSIBILITIES

QUALIFICATIONS/SKILLS

OUR VALUES 

Velocity: Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results.

Integrity: Doing right by our customers, colleagues, and ourselves through honest and ethical actions.

Be Bold: Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves.

Empowerment: Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves.

Service: Supporting our customers, colleagues, and ourselves with respect and empathy.

As a work-anywhere company, Velocity Global fosters a values-driven culture. We value inclusion and belonging. We encourage applications from all qualified candidates regardless of age, ancestry, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability or special need that requires accommodation, please contact us at Careers@velocityglobal.com.

WHAT WE DO

Velocity Global is one of the fastest-growing companies in the world. Our Global Work Platform™ enables the world’s leading companies to identify, hire, and pay the best talent in over 185+ countries and all 50 United States. More than 1,000 brands rely on our Global Work Platform™ to build highly collaborative global teams with ease. At Velocity Global, we make working from anywhere, anytime, possible. 

WHO WE ARE AS A TEAM

We are a team of passionate, creative, empathetic, and innovative “owner-employees” committed to building the world’s #1 cloud-based, next-gen Global Work Platform™.

If you wake up compelled to innovate, collaborate and laugh, you should apply! 

#LI-REMOTE